Reference

prabu jitu Privacy Policy and Your Personal Data

This Privacy Policy sets out exactly what data prabu jitu collects when you open an account, how we store it, and the steps we take to keep it…

DANA & OVO wallet data handled securelyGoPay and QRIS transaction records protectedAccount verification steps clearly explainedData retention period disclosedContact path for data requests available
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prabu jitu prabu jitu Privacy Policy and Your Personal Data
PRIVACY CONTACT PATHS

How to Reach Us About Your Privacy

If you have a question about how your data is stored, need a copy of what we hold, or want to request a correction, our support team handles data enquiries seven days a week from 08:00 to 23:00 WIB. You can reach us through live chat on the account page, by email at the address listed in your account dashboard, or through the in-app help form — all three channels go directly to the team that manages account and privacy requests, including those from Jakarta and Yogyakarta.

Team online

Live Chat

Access live chat from the account page. Privacy requests acknowledged within one hour during operating hours, 08:00–23:00 WIB.

Email Support

Send your data request or correction query to the address in your account dashboard. We respond within 24 hours on business days.

In-App Help Form

Use the help form inside your account to attach screenshots of payment receipts or verification steps when raising a privacy concern.

HOW WE HANDLE YOUR DATA

Data Handling, Cookies, Security and Your Rights

We apply layered security across every account action — from phone verification at sign-up to session tokens that expire after inactivity.

Phone Verification

Every account requires phone verification before the lobby opens. This step links your number to your wallet for DANA, OVO and GoPay deposits and keeps the account yours alone.

Session Security

Session tokens expire after a period of inactivity. If you close the browser mid-session, re-authentication is required before any payment or account change is processed.

Cookie Use

We use first-party session cookies to maintain your login state and regional access. Analytics cookies are optional and can be declined through the cookie preference panel in your account settings.

Data Retention

Transaction records linked to QRIS, virtual account or bank transfer are retained for the period required under Indonesian financial regulations, then securely deleted.

Your Access Rights

You can request a full export of your personal data at any time via the in-app help form. We process data export requests within five working days.

Policy Updates

When this Privacy Policy changes, we post a notice in your account dashboard at least seven days before the update takes effect, so you have time to review before the new terms apply.

Frequently Asked Questions About Privacy at prabu jitu

These questions cover the data and privacy details we hear most often from people opening or managing an account on prabu jitu. If your question is not here, the support channels above are the fastest route to a direct answer.

We collect your phone number, device type and session data at registration. When you deposit via DANA or OVO, a tokenised wallet reference is stored — your full credentials are never held on our servers.

QRIS and GoPay transaction IDs are logged for dispute resolution purposes only. Raw payment credentials are not stored; we retain only the reference number and amount for the period required under Indonesian financial regulations.

Yes. Submit a data export request through the in-app help form or email the address in your account dashboard. We process requests within five working days and deliver a copy to your verified contact details.

We do not sell or share personal data with advertisers. Data may pass to payment processors like DANA or BCA only to the extent needed to complete your transaction, and depends on local law in each case.

Transaction records are kept for the period required under Indonesian financial regulations. Account data that is no longer needed is securely deleted. The exact retention period for your account type is shown in your dashboard.

We use first-party session cookies to keep you logged in and check regional access. Analytics cookies are optional. Open your account settings and find the cookie preference panel to adjust or decline non-essential cookies.

A notice appears in your account dashboard at least seven days before any update takes effect. We do not change material data-handling terms without prior notice, so you have time to review before the new policy applies.

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